Luxury Car Rentals & Transportation

⚠️ VEHICLE troubleshooting

Guides to fix issues if something isn’t working.

1. Key Cycle (Simple Restart):

Turn off the vehicle completely: Ensure the engine is off and the vehicle is not in accessory mode.
Open and close the driver's door: This can help ensure the system fully shuts down.
Wait a few minutes: Allow the system to fully power down.
Restart the vehicle: Turn the ignition back on.

2. Soft Reset (Power and Seek Buttons):

Locate the Power button: This is usually in the center of the volume knob.
Locate the Seek Right button: This is typically on the audio unit.
Press and hold both buttons simultaneously: Hold them for about 5-10 seconds until the screen goes black.
Wait for the system to restart: The screen should turn back on after a few moments.

1. Basic Checks:

Restart Devices: Restart your phone and the car's infotainment system (SYNC).
Check Bluetooth Settings: Ensure Bluetooth is enabled on both your phone and the car's SYNC system.
Check for Updates: Make sure your phone and the Lincoln SYNC system have the latest software updates.

2. Bluetooth Reset and Pairing:

Clear Paired Devices: Delete your phone from the SYNC system's Bluetooth list and delete SYNC from your phone's Bluetooth list.
Reconnect: Try pairing your phone with the SYNC system again.
Reset Bluetooth on Phone: Some phones have a specific Bluetooth reset option.
Reset SYNC System: You can perform a soft reset or a module reset on the SYNC system.

3. Connectivity and Software Issues:

Check for Software Incompatibilities: Ensure your phone and the SYNC system are compatible.
Check Connectivity Settings: Ensure vehicle connectivity settings are enabled.
Try a Different Cable: If you're using a cable for connectivity, try a different cable.

For both CarPlay and Android Auto:

General Troubleshooting Steps:

Check for Updates: Ensure your phone and the SYNC system in your Lincoln are up to date with the latest software.
Restart Devices: Restart both your phone and the SYNC system in your Lincoln.
Verify Bluetooth Connection: Ensure your phone is paired with your Lincoln via Bluetooth.
Check USB Cable: Use a different, manufacturer-approved USB cable.
Check for Wireless App Projection: Ensure Wireless App Projection is turned on in your vehicle's SYNC settings.
Delete and Re-pair Devices: Delete your phone from the SYNC system and re-pair it.
Perform a SYNC Module Reset: This can help clear any temporary glitches.
Check for Android Auto App Issues: If using Android Auto, ensure the app is installed and up to date.
Check for CarPlay Issues: If using CarPlay, ensure Siri, Wi-Fi, and Bluetooth are enabled on your device.

Specific to Android Auto:

Check Android Auto Settings: Ensure Android Auto is enabled in your vehicle's settings.
Confirm Android Version: Make sure your Android phone has Lollipop 5.0 or later.
Check for Android Auto App Issues: Uninstall and reinstall the Android Auto app.

Specific to Apple CarPlay:

Verify Siri, Wi-Fi, and Bluetooth: Ensure these features are enabled on your iPhone.
Check for CarPlay Settings: Go to Settings > General > CarPlay > Available Cars and select your vehicle.

1. Check for Warning Messages and Indicators:

Warning Messages:
Look for any messages on the instrument cluster related to Lane Keep Assist, such as "Lane Keep Assist Not Available" or similar.
Indicator Light:
A yellow indicator light on the cluster may also illuminate when Lane Keep Assist is not functioning properly.

2. Reset the System:

Turn Off and On: Try turning the ignition off and then back on to see if the system resets.
Stop and Open/Close Door: Stop the vehicle and then open and close the driver's door to see if that triggers a reset.

3. Check for Environmental Conditions:

Lane Markings:
Ensure the lane markings are clear and visible. The system relies on these markings to function.
Weather:
Poor weather conditions (heavy rain, snow, fog) or significant sun angles can affect the camera's ability to detect lane markings.
Traffic Conditions:
Following a large vehicle that obscures the lane markings can also temporarily disable the system.

4. Check for Vehicle Conditions:

Tire Inflation: Ensure your tires are properly inflated.
Suspension Modifications: If you have modified the suspension, this could affect the system's ability to function correctly.
Spare Tire: Using a spare tire may also cause issues with the system.

1. Basic Checks:

Check for Obstructions: Ensure nothing is blocking the liftgate from opening, like ice, snow, or cargo.
Unlock the Vehicle: Make sure the vehicle is unlocked, as the power liftgate may not function when locked.
Battery Check: Ensure the vehicle battery is fully charged and in good condition, as a weak battery can cause issues with power-operated features.

2. Inspecting the Mechanism:

Check the Latch: Manually try to open the liftgate to see if the latch is stuck or jammed.
Check Sensors: Some liftgates have sensors that detect obstructions or prevent the gate from closing. Check these sensors for any issues.

1. Initial Checks & Simple Solutions:

Set and Release Multiple Times:
Try applying and releasing the parking brake several times to see if that jostles anything loose.
Rock the Vehicle (Safely):
If possible and safe, rock the car back and forth a few times to see if the brake disengages.
Check for Loose Cables or Nuts:
Carefully inspect the parking brake cables under the vehicle, ensuring they are properly attached and that any nuts haven't come loose.
Lubricate the Mechanism: If the lever feels stiff or the parking brake is hard to release, try spraying a lubricant around the mechanism.