The required fuel type for your rental vehicle is specified on our page for your specific vehicle https://www.mshrentals.com/vehicle-info , you can also look on the gas cap or inside the driver’s door panel. If you’re unsure, we recommend checking these locations first. 

Additionally, you can verify the correct octane level by searching for the car’s year, make, and model on Google. If you have any doubts, feel free to contact us before refueling to avoid any issues.

Yes, guests are required to return the vehicle with the same fuel level it had at the start of the trip, which is typically a full tank. 

What happens if the tank is not refilled? 

• If the vehicle is returned with less fuel than received, we will refuel it on your behalf and send you an invoice for the fuel cost. 
• Turo automatically applies a $10 surcharge on top of the fuel cost. This is a Turo policy, and the surcharge is not set by us. 

Want to skip refueling? 

• Guests can prepay for fuel as an optional Extra during booking. 
• By selecting this option, you won’t need to refill the tank before returning the car, making the checkout process faster and more convenient. 

If you have any questions about fuel requirements or would like to add prepaid fuel to your trip, feel free to contact us!  

If you experience a flat tire, please contact us immediately and also reach out to Turo’s roadside assistance for support. 

We will ensure you receive the necessary assistance as quickly and efficiently as possible. If a replacement is needed, we will guide you through the process to minimize inconvenience. 

If you notice a loss of tire pressure, don’t worry—this is a common issue that can often be resolved quickly. 

Step 1: Check and Refill the Tire with Air 

• Locate the recommended tire pressure (PSI) for your vehicle. You can find this information inside the driver’s door panel or on the gas cap. 
• Many gas stations, such as Wawa, offer free air stations where you can refill your tires. 
• Many tire shops also provide this service for free—feel free to stop by one nearby. 

Step 2: Possible Causes of Low Tire Pressure 

• Weather changes: Fluctuations in temperature can naturally cause a drop in PSI. 
• Road hazards: Small punctures from nails or debris on the road—even on highways—are common and can cause slow leaks. 

Step 3: If the Issue Persists 

• If the tire continues losing air, it may need a simple patch repair, which many shops offer for as little as $20. 
• If you suspect a more serious issue, please contact us immediately so we can help coordinate a proper solution. 

Tip: Often, filling the tire with air will allow you to safely reach your destination, giving us time to arrange a long-term fix without leaving you stranded in an unsafe location. If you’re ever unsure, reach out, and we’ll be happy to assist!  

If you encounter any mechanical issues or concerns during your rental, please notify us immediately. We will assess the situation and provide you with the best solution, whether it’s troubleshooting remotely or coordinating necessary assistance. If needed, Turo’s roadside assistance is available to help with breakdowns or emergencies. 

Yes! We are happy to accommodate trip extensions whenever possible. To request an extension, go to the Turo app, navigate to your trip, and select "Modify Trip" to enter your desired new return time and date. 

If the system does not allow the extension, it is likely because another guest has already booked the car for that time. If this happens, please contact us, and we will do our best to assist you in finding an alternative solution that works for you. 

Yes, you can modify your trip to return the vehicle earlier than planned. To do this, go to the Turo app and select "Modify Trip" to adjust the return time. If you have any concerns or need assistance, feel free to reach out to us. 

If you anticipate being late for your scheduled return, please inform us as soon as possible so we can adjust our logistics accordingly. Turo provides a 30-minute grace period without penalty. However, if the delay exceeds this timeframe, you may be subject to additional fees such as a late return fee or an additional usage fee. 

To avoid these charges, we recommend processing a trip extension through the Turo app. 

Yes, you can modify your drop-off location through the "Modify Trip" option in the Turo app. 

However, please keep in mind: 

• If you want to only change the drop-off location while keeping the pick-up location the same, this modification can only be made after the trip has started. 
• If the new drop-off location is outside our free delivery zones, a delivery fee will apply to cover transportation costs. This fee is typically 50% of our standard delivery charge since it only affects drop-off and not pick-up. 

If you need assistance with this change, feel free to reach out! 

A drop in tire pressure is common and may be caused by: 

• Weather changes, which naturally reduce PSI levels. 
• Nails or road debris, which can cause slow leaks, even on highways. 

Steps to take: 

1. Check the proper tire pressure (PSI), which can be found on the driver’s door panel or the gas cap. 
2. Refill the tires at a free air station, available at gas stations like Wawa or many local tire shops. 
3. If the tire continues losing air, you may need a small patch repair—most shops charge around $20 for this service. 
4. 4. If the issue persists, contact us immediately so we can help find the best solution. 

💡 Filling the tire with air can help you safely reach your destination, allowing us to arrange a permanent fix without leaving you stranded. 

If you are involved in an accident or the vehicle sustains any damage, please follow these steps: 

1. Notify us immediately. 
2. Take clear photos of the damage and surrounding area. 
3. If the car is no longer drivable, contact Turo Roadside Assistance to request a tow truck. 

Immediate action is crucial to ensure the situation is handled properly and that any necessary claims are filed correctly. 

All of our vehicles are equipped with E-PASS toll transponders to provide a seamless toll payment experience. Any toll charges incurred during your rental will be billed to our account. After your trip, you will receive an invoice for reimbursement of any toll expenses. 

🔹 Important note on E-PASS limitations: 

• E-PASS transponders work across Florida, Georgia, and North Carolina on most toll roads. 
• They are not compatible with toll roads in certain states, such as New York, California, or Texas. 
• If you are traveling outside of E-PASS coverage areas, you may need to pay tolls manually at toll booths or use cash/credit payment methods where available. 
• If any toll charges are processed via Pay-By-Plate, we will receive the bill later and invoice you accordingly.

Yes, you are allowed to take the vehicle outside of Florida. However, we kindly ask that you inform us in advance, as this helps us keep our records updated and ensure a smooth rental experience.

🔹 Things to keep in mind for out-of-state travel: 

• Toll coverage: Some states do not accept E-PASS, meaning you may need to pay tolls manually. Please refer to the E-PASS compatibility list or prepare for cash/credit payments at toll booths.
• Pay-by-Plate: If a toll charge is billed via Pay-By-Plate, we will receive the invoice and send you a reimbursement request later. 
• Travel restrictions: Vehicles must remain INSIDE the U.S.— 
• travel to Canada or Mexico is strictly prohibited. 
• Mileage limits: Your trip includes a set number of miles. If you exceed this limit, additional mileage fees will apply. 

If you have any questions about traveling to a specific state, feel free to ask! 

We kindly ask that guests return the vehicle in the same clean condition in which they received it. While normal dust and minor dirt are understandable, excessive messes—including sand, mud, stains, spills, pet hair, or body fluids—may require professional detailing and result in additional cleaning fees. 

To avoid any charges, please ensure the car is returned tidy and ready for the next guest. 

If you are returning the car at Orlando International Airport (MCO) or any other designated drop-off location, you will receive detailed instructions before your return. 

🔹 Drop-off process: 

1. Parking: Park the car in the specified location as instructed. 
2. Lockbox & Key: Use the lockbox provided with the vehicle to store the key securely. Hang the lockbox on the window, following the same procedure used during pickup. 
3. Final Check: Ensure the car is clean, locked, and ready for the next guest. 
4. Confirm Drop-Off: Notify us once the car has been returned so we can verify everything is in order. 

For any questions or last-minute changes, feel free to reach out. We appreciate your cooperation in making the drop-off process as smooth as possible! 

1. Inform the officer that you are renting the vehicle through Turo. 
2. Your temporary rental insurance card is accessible in the Turo app under your trip details. 
3. If the officer requests additional documentation and you need assistance, please contact MSH Rentals or Turo Support immediately.

If you accidentally lock the keys inside the vehicle, please contact us immediately. 

• If you are near the airport or another location with security services, we may be able to assist remotely. 
• If needed, Turo Roadside Assistance can also help retrieve the keys.

If you lose the key, follow these steps: 

1. Send us a message through Turo and contact us directly. 
2. We will assess the best solution, depending on the availability of a spare key. 
3. Keep in mind that guests are fully responsible for lost keys. The cost of a replacement key can range from $600 or more, depending on the vehicle. 

Accidents happen, and we understand! If you lose the key, just let us know, and we’ll work with you to find a solution as quickly as possible. 

• Some lights, like low tire pressure, may not impact your trip and can be resolved easily. 
• Others, like check engine, oil pressure, or overheating warnings, require immediate attention. 

If you are unsure about the severity of the issue, contact us right away, and we’ll guide you on the best course of action. 

Yes! You are welcome to take the car through a car wash, and we greatly appreciate it if you do. 

• If you choose to wash the car, we recommend touchless or hand washes to avoid potential damage. 
• While we clean and sanitize every vehicle after each trip, returning it in a tidy condition helps ensure a great experience for all guests.

Yes, the vehicle must be returned with the same fuel level as when you received it—typically a full tank. 

• If the car is returned with less fuel, we will refuel it and send you an invoice for the fuel cost. 
• Turo automatically applies a $10 surcharge to refueling charges—this fee is set by Turo, not by us. 

💡 Want to skip refueling? Guests can select the Prepaid Fuel Extra during booking, allowing them to return the car without refueling. 

If you receive a toll invoice and believe there is an issue, you can dispute the charge. 

• We strongly encourage guests to contact us with any questions about post trip charges. 
• While we strive to ensure accuracy in all billing, we acknowledge that mistakes can happen, and we will promptly investigate and address your concern.