TERMS AND CONDITONS

Last Updated 04-15-2025

1.    The AGREEMENT. HEREIN REFERED TO AS "THE AGREEMENT"..

1.1 The Renter agrees that these terms and conditions form part of the rental agreement signed before pick up of the rented vehicle.

2.    Vehicle Condition & Inspection Acknowledgement

2.1 The Renter acknowledges that they will inspect the vehicle at the time of pickup and complete a separate "Vehicle Condition Report" in the presence of a Company representative or through Company’s designated process (e.g., self-check-in with required photos).

2.2 By signing this Agreement in advance, the Renter agrees to accept the vehicle in its recorded condition at the time of pickup and is responsible for any new damage beyond normal wear and tear. If the Renter fails to complete or sign the "Vehicle Condition Report" at check-in, the Company’s records, including photos/videos taken at dispatch, shall serve as the official record of the vehicle’s condition.

2.3 Any damage or discrepancies must be reported before leaving the pickup location. Failure to report damage at pickup will result in the Renter being held responsible for any pre-existing damage not noted in the report.

3.    Rental Period

3.1 The Rental period for this agreement starts when the vehicle is picked up    and ends upon the return of the vehicle.

3.2 Rental Day Cycles: The Renter acknowledges that each rental day is calculated in 24-hour increments from the time of pickup. A rental period begins at the time the vehicle is picked up and extends for one full  24-hour cycle per rental day.

3.3 Maximum Rental Period: The Renter Acknowledges that under no circumstances may a rental period exceed Twenty-Nine (29) calendar days.

3.4 Late Returns: The Renter Acknowledges that returning the vehicle after the end of the rental period without having obtained an extension will result in extra charges and or penalties as described in EXHIBIT A.

3.5 Modification Requests: The Rental period under this agreement may be extended or shortened upon request from the Renter and the Approval from the company. Any changes or modifications will be annexed as an Addendum.

3.5.1     The Renter may request to shorten or extend the rental period. If approved, the Company may adjust the final charges at its sole discretion based on the revised rental duration.

3.6 Refunds & Adjustments: While the Company strives to accommodate changes, refunds or rate adjustments for unused days are not guaranteed and will be determined on a case-by-case basis.

3.6.1     The Renter acknowledges that returning the vehicle earlier than the agreed-upon rental period may not result in a refund or rate adjustment. Early return terms are outlined in EXHIBIT C.

3.6.2     No Refunds for Returns Before the Minimum Trip Length: If the vehicle is returned before meeting the minimum rental period required for the booking, the Renter will still be charged for the full minimum trip length as described in EXHIBIT C

3.7 Advance Notice: The Renter should notify the Company as soon as possible if an early return is anticipated.

3.8 Extensions: The Renter may request an extension of the rental period, subject to availability and approval by the Company.  The terms, conditions, and any applicable charges for rental extensions are outlined in EXHIBIT B.

3.8.1     If the Renter fails to return the vehicle within the approved extension period, the unauthorized use fees, penalties, and legal actions set forth in EXHIBIT A will apply.

3.9 Repossession & Liability:  If the Renter keeps the vehicle beyond the rental term without an approved extension, it will be treated as an unauthorized use, subject to penalties and potential repossession as outlined in SECTION 4.

4.    REPOSSESSION & LIABILITY FOR OVERDUE RENTALS

4.1 Unauthorized Use & Overdue Rentals:  The Renter acknowledges that failure to return the vehicle by the agreed-upon time without an approved extension constitutes unauthorized use. The following terms apply to overdue rentals:

4.1.1     Ongoing Charges: The Renter will continue to be charged at the full daily rental rate in addition to any late fees and penalties outlined in EXHIBIT A (Late Return Policy & Penalties).

4.1.2     Cancellation of Insurance & Coverage: The Company reserves the right to cancel any optional insurance or protection benefits once the vehicle is overdue.

4.1.3     Liability for Accidents & Damages: The Renter assumes full responsibility for any accidents, damage, or legal claims involving the vehicle while in unauthorized possession. The Company is not liable for any incidents occurring while the vehicle is overdue.

4.1.4     Failure to Return Beyond 48 Hours: If the Renter fails to return the vehicle within 48 Hours  past the agreed return time and does not respond to communication attempts, the Company may classify the vehicle as stolen or unlawfully retained and pursue legal action as outlined in EXHIBIT D (Repossession & Unauthorized Use Fees).

4.2 Repossession of the Vehicle: If the vehicle is not returned as required, the Company reserves the right to repossess the vehicle at the Renter’s expense under the following conditions:

4.2.1     Non-Return & Lack of Communication: If the Renter fails to return the vehicle within 48 Hours  of the scheduled return time and does not respond to communication attempts.

4.2.2     Unauthorized Use: If the vehicle is found being used in violation of this Agreement, including prohibited uses outlined in EXHIBIT M (Authorized Use & Restrictions).

4.2.3     Non-Payment or Chargeback: If the Renter fails to pay rental fees, penalties, or initiates a chargeback on any transaction related to the rental.

4.2.4     Violation of Rental Terms: If the Company, at its sole discretion, determines that repossession is necessary to protect the vehicle from loss, damage, or misuse.

4.3 Repossession Methods & Fees:

4.3.1     The Company may locate, disable, and recover the vehicle using GPS tracking technology.

4.3.2     The Renter will be financially responsible for all costs associated with repossession, as outlined in EXHIBIT D (Repossession & Unauthorized Use Fees), including but not limited to:

(i)            Towing & storage fees

(ii)          Administrative processing fees

(iii)        Lost revenue for time the vehicle is unavailable for rental

4.3.3     Personal belongings left in the vehicle are not the Company’s responsibility.

4.4 Legal Action & Reporting:  If the Renter fails to return the vehicle within 48 hours after the rental period expires, the Company may report the vehicle as stolen to law enforcement.

4.4.1     The Company reserves the right to pursue legal action to recover the vehicle, outstanding rental fees, damages, and penalties as outlined in EXHIBIT D (Repossession & Unauthorized Use Fees).

5.    RENTAL PAYMENT & FEES

5.1 Daily Rental Rate:  The Renter agrees to pay the rental rate as specified in their booking confirmation.

5.1.1     Rental rates are calculated on a full 24-hour cycle starting from the pickup time.

5.1.2     All rental fees must be paid in full before the rental period begins.

5.2 Security Deposit & Conditions for Deductions:  The Renter may be required to provide a security deposit prior to vehicle pickup.

5.3  The deposit will be held to cover any unpaid charges, damages, violations, or penalties.

5.3.1     Deductions from the security deposit may be applied for:

(i)            Any new damage beyond normal wear and tear.

(ii)          Unpaid tolls, parking violations, or traffic infractions.

(iii)        Cleaning fees for excessive dirt, stains, or odors.

(iv)         Refueling charges if the vehicle is returned below the initial fuel level.

(v)          Late return fees and penalties for unauthorized extensions.

5.3.2     Refund of the security deposit is subject to a post-rental inspection and will be processed within 3 business days after the vehicle is returned in accordance with the terms of this Agreement.

5.4 Mileage Limits & Overage Fees:  The rental includes 200 miles per rental day unless otherwise stated in the booking confirmation.

5.4.1     Any mileage exceeding the allowed limit will be charged accordingly to the daily allowed mileage divided by the daily rate.

5.4.2     The mileage calculation is based on the odometer reading at the start and end of the rental period.

5.4.3     The Company reserves the right to charge mileage overage fees immediately upon the vehicle return or within 5 business days after the vehicle return.

5.5  Fuel Policy & Refill Charges:  The Renter is responsible for returning the vehicle with the same fuel level as at pickup unless The Renter has selected and purchased the option of “Prepaid Refuel” by which the renter would be exempt from refueling charges upon return, regardless of the vehicle’s fuel level.

5.5.1     If the vehicle is returned with less fuel, a refueling charge present on the rental agreement will apply.

5.5.2     Failure to refuel before return may result in an additional refueling service fee.

5.5.3     The Company may charge an administrative fee for refueling in addition to the per-gallon charge.

5.6  Cleaning Fees:

5.6.1     The Renter must return the vehicle in a reasonably clean condition and free of excessive dirt, stains, spills, or trash.

5.6.2     Standard cleaning is included in the rental rate, but the following conditions will result in additional fees:

(i)            Excessive dirt, mud, or debris: $250

(ii)          Spills or stains on seats or carpet: $250

(iii)        Pet hair removal: $250

(iv)         Odors, including but not limited to food, smoke, or chemical scents: $250

(v)          Any sort of body fluids or waste.

(vi)         Cleaning fees will be deducted from the security deposit or charged separately if necessary.

5.7 Smoking & Vaping Penalty: The renter acknowledges that any sort of Smoking and or vaping are strictly prohibited inside the vehicle. Additionally, the renter acknowledges that de-smoking a vehicle may take up to 24 hours, taking the vehicle out of service.

5.7.1     If any smoke odor, ashes, burns, or residue is detected, an automatic penalty of $400 will be applied.

5.7.2     This penalty is non-negotiable and will be deducted from the security deposit or charged directly to the Renter.

5.7.3     Any additional damage to the interior of the vehicle caused by smoking (e.g., burns on upholstery) will be billed separately.

5.7.4     Detection of Smoking Violations: Smoking fees and or penalties are assessed by the company’s employees at or after the return of the vehicle. Determination of smoking violations may include, but is not limited to, the following methods:

(i)            Odor Inspection: The presence of tobacco, marijuana, or vaping odors inside the vehicle.

(ii)          Visual Evidence: Ashes, burn marks, cigarette butts, vape residue, or discoloration on upholstery, carpets, or interior surfaces. This also includes remnants of marijuana, such as joints, blunts, rolling papers, ash, vape devices, cartridges, pipes, grinders, or any other smoking paraphernalia found inside the vehicle.

(iii)        Residue & Film Test: Detection of smoke-related residue on windows, dashboards, or vents.

(iv)         Air Filtration System Check: Presence of smoke particles or tar buildup in cabin air filters and vents.

(v)          Third-Party Validation: If necessary, an independent detailer or professional cleaning service may confirm smoking evidence.

5.8 Unauthorized Driver Penalty: The vehicle may only be driven by the Renter and any additional drivers that have been approved by the company and listed on the rental agreement.

5.8.1     Allowing an unauthorized driver to operate the vehicle is a material breach of this Agreement and will result in an unauthorized driver penalty of $500.

5.8.2     The Renter assumes full liability for any accidents, damages, or violations caused by an unauthorized driver.

5.8.3     If an unauthorized driver is involved in an accident, the Renter’s insurance coverage may be voided, and the Renter will be held fully responsible for all resulting damages and liabilities.

5.9 Lost Item Fees:  The Renter is responsible for returning all original accessories and equipment with the vehicle. If any item is missing, The Company reserves the right to charge the Renter a replacement fee, which may include administrative costs. Fees are determined based on the current market replacement value at the time of loss, in addition to any applicable processing and administrative fees. The following items are subject to fees if lost or not returned:

(i)                         Lost Key Replacement: Charged at market replacement cost plus an administrative processing fee.

(ii)                      Lost GPS Device: Charged at market replacement cost plus an administrative processing fee.

(iii)                  Lost Phone Charger or Accessories: Charged at market replacement cost plus an administrative processing fee.

5.9.1     Administrative Processing Fee: In addition to the original violation or replacement cost, an administrative fee will be applied to cover the costs associated with managing lost items, unpaid tolls, or fines. The fee amount will be determined based on the labor, processing, and administrative time required.

5.9.2     The Company reserves the right to update and adjust fees as necessary, with all amounts detailed in EXHIBIT E (Rental Fee Schedule).

6.    Payment Authorization & Additional Charges

6.1 By signing this Agreement, the Renter expressly authorizes the Company to charge the payment method on file for any rental charges, fees, penalties, or damages incurred before, during, or after the rental period. This authorization applies to all amounts owed under this Agreement, including but not limited to:

6.1.1     Rental Charges & Security Deposit Deductions:

(i)            Base rental fees, security deposit deductions, and applicable taxes.

(ii)          Late return fees, unauthorized extensions, and repossession costs.

(iii)        Mileage overages, fuel charges, and cleaning fees as outlined in this Agreement.

(iv)         Smoking or vaping penalties, unauthorized driver penalties, and any lost or damaged items.

6.1.2     Traffic Violations & Government-Imposed Fees: The Renter assumes full responsibility for any fines, penalties, or violations incurred during the rental period, including but not limited to:

(i)            Unpaid tolls, parking tickets, and red-light violations.

(ii)          Speeding tickets, traffic infractions, and any citations issued to the vehicle while under the Renter’s possession.

(iii)        Administrative processing fees for handling any of the above violations.

6.1.3     Vehicle Recovery, Towing, & Impound Fees: If the vehicle is towed, impounded, or needs to be recovered due to the Renter’s actions or negligence, the Renter will be responsible for:

(i)            Towing fees, storage fees, and impound release costs.

(ii)          Any fees charged by law enforcement, municipal agencies, or third parties for vehicle recovery.

(iii)        Administrative processing fees related to vehicle retrieval.

6.1.4     Improper Returns & Abandonment Fees: If the Renter fails to return the vehicle properly, the following charges may apply:

(i)   Improper Return Fee: If the vehicle is not returned to the designated location or is abandoned, a retrieval fee will be charged.

(ii)  Vehicle Abandonment Fee: If the vehicle is left unattended in an unauthorized location, the Renter will be responsible for all related costs, including recovery and storage fees.

(iii) Key or Accessory Return Failure: If the Renter fails to return the keys, key fob, parking pass, or other rental accessories, replacement charges will apply.

6.2 Payment Responsibility & Chargeback Prevention:  The Renter acknowledges and agrees that:

(i)   The Company reserves the right to process charges to the Renter’s original payment method on file without further authorization for any outstanding balances.

(ii)  If a chargeback or payment dispute is initiated by the Renter, the Company reserves the right to pursue legal action, assess an administrative dispute fee, and recover all costs incurred.

(iii) If the Renter’s payment method is declined, they must provide an alternative payment within 12 hours or be subject to additional collection efforts, including third-party collection agencies and legal action.

6.3 Administrative Fees & Processing Charges:  To cover the costs of handling, processing, and managing violations, fees, or penalties, the Company reserves the right to charge:

(i)            Administrative processing fees of no less than $50 for handling parking tickets, toll violations, traffic infractions, towing, impound releases, or other legal matters.

(ii)          Dispute processing fees of no less than $250 for chargebacks, payment reversals, or contested charges.

(iii)        Additional service fees for any required administrative effort to resolve outstanding balances.

6.3.1    The Renter acknowledges that additional charges may be discovered and applied up to 90 days after the rental period according to Exhibit E. This includes, but is not limited to:

(i)            Traffic tickets, parking violations, and toll charges that are reported after vehicle return.

(ii)          Damage to the vehicle or missing accessories identified during post-rental inspections.

(iii)        Any costs incurred by the Company due to improper returns, abandoned vehicles, or unauthorized use.

6.3.2    The Renter authorizes the Company to charge their payment method on file for any  additional fees discovered within this timeframe without further notice.

6.4  Collection Efforts & Legal: If legal action or third-party collections are required to recover unpaid amounts, the   Renter will be responsible for all associated costs, including but not limited to attorney fees, court costs, and collection agency fees.

6.4.1    Any outstanding balance left unpaid for more than 30 calendar days may be reported to credit agencies, impacting the Renter’s credit score.

6.5 The Company reserves the right to update and adjust fees as necessary, with all applicable amounts detailed in EXHIBIT E (Rental Fee Schedule).

7.    INSURANCE AND LIABILITY

7.1 Renter’s Required Insurance:  The Renter must maintain valid auto insurance coverage throughout the rental period and provide proof of coverage before vehicle pickup.

7.1.1     The insurance policy must include:

(i)            Liability coverage meeting or exceeding state minimum requirements.

(ii)          Collision and comprehensive coverage sufficient to cover damage to the rental vehicle.

(iii)        Coverage for theft, vandalism, and uninsured/underinsured motorists.

7.1.2     If the Renter fails to provide proof of insurance, the Company reserves the right to deny the rental or require the purchase of optional coverage from a third-party provider.

7.2 Third-Party Insurance Coverage:  The Company does not provide its own insurance coverage but may facilitate the purchase of third-party insurance products.

7.2.1     Any optional insurance or damage waiver products offered at the time of rental are provided by independent third-party insurance providers, not the Company.

7.2.2     These third-party insurance products may include:

(i)            Collision Damage Waiver (CDW): A waiver that limits or removes the Renter’s financial responsibility for damage to the rental vehicle, subject to terms and exclusions.

(ii)          Liability Insurance Supplement (LIS): Extends liability coverage for third-party injuries and property damage.

(iii)        Personal Accident Insurance (PAI): Provides medical expense coverage for the Renter and passengers in case of an accident.

(iv)         Roadside Assistance Protection (RAP): Covers costs for towing, jump starts, lockouts, and flat tires during the rental period.

7.2.3     The Company is not an insurer, does not underwrite insurance policies, and assumes no responsibility for the coverage, claims handling, or policy limitations of any third-party provider.

7.2.4     The purchase of third-party insurance products does not eliminate the Renter’s financial responsibility for violations, reckless driving, or unauthorized use of the vehicle.

7.3 Collision & Damage Responsibility: The Renter is fully responsible for any damage, loss, or theft of the rental vehicle, regardless of fault.

7.3.1     If the vehicle is damaged, the Renter agrees to:

(i)            Immediately report the incident to the Company and local authorities.

(ii)          Cooperate with any implicated insurance provider including Third-Party insurance providers and provide all necessary documentation.

(iii)        Pay the full cost of repairs, towing, storage, and loss-of-use fees, unless covered by the Renter’s personal insurance or an optional coverage plan purchased from a third-party provider.

7.3.2     If the Renter’s personal or third-party insurance denies coverage, the Renter remains fully responsible for all damages and associated costs.

7.4 No Third-Party Liability:  The Company does not provide third-party liability coverage unless explicitly included in an optional coverage plan purchased from a third-party provider.

7.4.1     The Renter assumes full legal and financial responsibility for any:

(i)            Bodily injury or property damage caused to third parties while operating the rental vehicle.

(ii)          Claims, lawsuits, or legal expenses arising from accidents involving the rental vehicle.

7.4.2     The Renter agrees to indemnify and hold the Company harmless from any third-party claims or liabilities.

7.5 Personal Belongings Left in Vehicle:  The Company is not responsible for the loss, theft, or damage of any personal belongings left in the rental vehicle.

7.5.1     The Renter acknowledges that they are responsible for removing all personal items before returning the vehicle.

7.5.2     Any items found in the vehicle after return may be disposed of or held for a limited period, but the Company is under no obligation to store or return lost property.

7.6 The Company reserves the right to update insurance and liability policies as necessary, with all applicable details outlined in EXHIBIT F (Insurance & Liability Coverage Terms).

8.    ACCIDENTS, DAMAGE, & REPORTING

8.1 Renter’s Duty to Report Accidents & Damage:  The Renter must immediately report any accident, damage, theft, or vandalism involving the rental vehicle to the Company.

8.1.1     The Renter must also immediately contact local law enforcement to file a police report.

8.1.2     The Renter agrees to fully cooperate with the Company and any applicable insurance providers in processing claims, providing statements, and submitting necessary documentation.

8.2 Required Actions Following an Accident:

8.2.1     In the event of an accident, the Renter must:

(i)   Ensure Safety: Check for injuries and call emergency services if necessary.

(ii) Notify Law Enforcement: File a police report at the moment of the accident.

(iii)        Gather Information: Collect and provide the following details:

(a)   Date, time, and location of the accident.

(b)  Names, addresses, driver’s license information and contact details of all involved parties.

(c)   Insurance details of other drivers.

(d)  Vehicle information (make, model, license plate, and VIN) of other vehicles involved.

(e)   Photos of the accident scene, damages, and license plates.

8.2.2     Do Not Admit Fault: The Renter must not admit fault or liability under any circumstances.

8.2.3     Provide a Written Incident Report: Submit a written statement detailing the accident to the Company within 24 hours of the incident.

8.3 Renter’s Financial Responsibility for Damage:  The Renter is fully responsible for all damages, losses, or theft of the vehicle, regardless of fault, unless covered by their personal insurance or an optional coverage plan purchased from a third-party provider.

8.3.1     The Renter is responsible for all repair costs, towing fees, loss-of-use charges, and diminished value claims if applicable.

8.3.2     If an insurance claim is denied or coverage is insufficient, the Renter remains personally liable for all costs.

8.3.3     If the damage results from reckless driving, off-roading, racing, driving under the influence, or any type of unauthorized use, any insurance coverage (including third-party policies) may be voided, and the Renter will be fully responsible for the total cost of repairs and associated fees.

8.4 Vandalism, Theft, & Unauthorized Use Incidents:  If the rental vehicle is stolen, vandalized, or used in a crime, the Renter must immediately file a police report and provide a copy to the Company.

8.4.1     The Renter is liable for the full cost of the vehicle if theft occurs due to negligence, such as:

(i)            Leaving the keys inside the vehicle.

(ii)          Failing to lock the doors and secure the vehicle properly.

(iii)        Allowing unauthorized individuals to operate the vehicle.

8.5 Processing of Damage & Repair Charges:  The Company will assess all damages and determine repair costs based on independent estimates, insurance adjusters, or third-party repair facilities.

8.5.1     The Renter will be notified of the estimated repair costs and expected charges before payment is processed.

8.5.2     If an insurance claim is applicable, the Renter is responsible for paying the deductible and any amounts not covered by their policy.

8.5.3     Loss-of-use charges may apply if the vehicle is out of service due to repairs, based on the daily rental rate multiplied by the number of repair days.

8.6 Disputes Over Damage Liability:  If the Renter disputes the damage assessment, they must provide written notice with supporting evidence within 7 days of receiving the repair estimate.

8.6.1     The Company reserves the right to obtain independent damage appraisals and adjust charges accordingly.

The Company reserves the right to update accident and damage policies as necessary, with all applicable details outlined in EXHIBIT G (Accident & Damage Responsibility Terms).

9.    BREAKDOWN & EMERGENCY ASSISTANCE

9.1 Renter’s Duty to Report Breakdowns: If the rental vehicle experiences a mechanical breakdown or becomes inoperable, the Renter must immediately contact the Company at [Company Contact Number].

9.1.1     The Renter must not abandon the vehicle and should remain with it in a safe location until assistance arrives.

9.1.2     If the breakdown occurs in a dangerous or high-traffic area, the Renter should contact local emergency services or roadside assistance for immediate safety measures.

9.2 Roadside Assistance & Company Support:  The Company provides roadside assistance for mechanical failures that are not caused by the Renter’s actions. Services may include:

(i)           Towing to an authorized repair facility

(ii)         Battery jump-start

(iii)       Flat tire assistance (if a spare is available)

(iv)       Lockout assistance

Roadside assistance availability and coverage may vary based on location and third-party service provider limitations.

9.3 No Unauthorized Repairs:  The Renter is strictly prohibited from arranging or attempting any repairs on the vehicle without prior written approval from the Company.

9.3.1     Unauthorized repairs will not be reimbursed, and the Renter will be fully responsible for all costs related to unauthorized modifications or damage caused by improper repairs.

9.3.2     If an emergency repair is needed to ensure immediate safety (e.g., a tire replacement or battery replacement), the Renter must first obtain approval from the Company before proceeding.

9.4 Towing Policy & Responsibility:  Towing due to a mechanical failure (not caused by the Renter) is covered by the Company and must be arranged through the Company’s designated roadside assistance provider.

9.4.1     The Renter is fully responsible for towing costs if the breakdown is due to:

9.4.2     Negligence (e.g., running out of fuel, dead battery due to lights left on, improper use of vehicle).

9.4.3     An accident or damage caused by the Renter.

9.4.4     Driving in unauthorized areas (off-roading, flooded areas, etc.).

9.4.5     Using the vehicle for unauthorized purposes (racing, reckless driving, etc.).

9.4.6     If the Renter arranges their own towing without Company approval, the Company is not responsible for any related costs, damage, or service delays.

9.5 Rental Replacement & Alternative Transportation: If a breakdown is due to a mechanical defect unrelated to Renter misuse, the Company may, at its discretion:

(i)            Provide a replacement vehicle (subject to availability).

(ii)          Offer alternative transportation arrangements in cases where a replacement vehicle is unavailable.

9.5.1     The Company is not liable for any incidental costs incurred by the Renter due to a breakdown, including lodging, meals, missed flights, or lost business opportunities.

The Company reserves the right to update roadside assistance and towing policies as necessary, with all applicable details outlined in EXHIBIT H (Roadside Assistance & Towing Terms).

10. VEHICLE RETURN CONDITIONS

10.1                Inspection Policy & Damage Assessment: Upon return, the vehicle will undergo a comprehensive inspection by the Company to document its condition.

10.1.1  The Renter is responsible for ensuring the vehicle is returned in the same condition as received, excluding normal wear and tear, as outlined in SECTION 8 (Accidents, Damage, & Reporting).

10.1.2  If any new damage is identified, the Renter may be held responsible for repair costs, loss-of-use fees, and diminished value claims as detailed in EXHIBIT G (Accident & Damage Responsibility Terms).

10.1.3  The Company will document the inspection process with photos and/or video for verification purposes.

10.2                Fuel Requirement:  The Renter must return the vehicle with at least the same fuel level as when received, unless they have selected and purchased the Prepaid Refuel Option as outlined in SECTION 5 (Rental Payment & Fees).

10.2.1  If the vehicle is returned with less fuel and the Prepaid Refuel Option was not selected, a refueling charge of $9.99 per gallon will apply, as detailed in EXHIBIT E (Rental Fee Schedule).

10.3                Cleaning Requirement:  The Renter must return the vehicle in a reasonably clean condition, free from excessive dirt, spills, stains, trash, or odors, as outlined in SECTION 5.6 (Cleaning Fees).

10.3.1  If the vehicle is returned in an excessively dirty condition requiring deep cleaning or detailing, additional fees will be charged, as outlined in EXHIBIT E (Rental Fee Schedule).

10.4                Vehicle Return Location & Unauthorized Returns:  The Renter must return the vehicle to the designated return location specified in the rental agreement.

10.4.1  Unauthorized returns, including but not limited to:

(i)            Returning the vehicle to an unapproved location.

(ii)          Leaving the vehicle unattended in a non-secure area.

(iii)        Returning the vehicle outside of designated business hours without prior approval.

Will result in an unauthorized return fee, in addition to any towing or retrieval costs incurred by the Company, as detailed in EXHIBIT I (Vehicle Return Terms & Fees).

10.4.2  If the vehicle is abandoned or returned improperly, the Renter is responsible for all related costs, including towing, impound fees, and administrative charges, as detailed in SECTION 6.

10.5                Return of Accessories & Equipment:  The Renter is responsible for returning all rental accessories and equipment provided with the vehicle.

10.5.1  Fees will apply for failure to return the following, as detailed in EXHIBIT E (Rental Fee Schedule):

10.5.2  Lost or unreturned keys/key fob

10.5.3  Missing toll transponder or parking pass

10.5.4  GPS device or other rented accessories

10.5.5  Any accessories not returned in the same condition as received may result in replacement or repair charges.

The Company reserves the right to update return policies as necessary, with all applicable details outlined in EXHIBIT I (Vehicle Return Terms & Fees).

11. CANCELLATION & REFUND POLICY

11.1                Cancellation & Refund Terms:  The Renter may cancel their reservation at any time; however, refunds are subject to the conditions outlined in EXHIBIT J (Cancellation & Refund Terms).

11.1.1  Refunds for cancellations under extenuating or exceptional circumstances may be honored at the Company’s sole discretion, provided the Renter submits supporting documentation as outlined in EXHIBIT J.

11.2                Flight Cancellations & Travel Interruptions:  If a flight cancellation directly impacts the Renter’s ability to pick up the vehicle, the Company will evaluate the situation according to the procedures detailed in EXHIBIT J.

11.2.1  The Renter must notify the Company within the required timeframe specified in EXHIBIT J to qualify for rescheduling, a refund, or credit.

11.3                No Refunds for Early Returns:  The Company does not provide refunds, credits, or adjustments for early returns, as detailed in EXHIBIT J.

11.3.1  Any modifications to shorten the rental period after the rental has begun are subject to the Company’s sole discretion, as outlined in SECTION 3 (Rental Period & Extensions).

11.4                Force Majeure & Unforeseen Events:  The Company is not responsible for cancellations, interruptions, or delays caused by circumstances beyond its control, as outlined in EXHIBIT J.

11.4.1  In the event of a force majeure situation, the Company reserves the right to offer rescheduling options, credits, or refunds at its sole discretion, based on the reasonableness and impact of the situation, as detailed in EXHIBIT J.

The Company reserves the right to modify this policy as needed, with all applicable details outlined in EXHIBIT J (Cancellation & Refund Terms).

12. INDEMNIFICATION & LIABILITY WAIVER

12.1                Renter’s Agreement to Hold the Company Harmless:  The Renter agrees to indemnify, defend, and hold harmless the Company, its owners, employees, affiliates, and agents from any and all claims, demands, losses, liabilities, damages, costs, or expenses (including attorney fees) arising from:

(i)   The Renter’s use, operation, or possession of the rental vehicle.

(ii)  Any accidents, injuries, property damage, or losses occurring while the vehicle is in the Renter’s possession.

(iii) Any violation of laws, ordinances, or regulations committed by the Renter while operating the vehicle.

(iv) Any third-party claims resulting from the use of the vehicle by the Renter or an unauthorized driver.

This indemnification applies regardless of whether the claim arises from negligence, misconduct, or failure to adhere to the rental agreement terms.

12.2                Personal Belongings & Loss of Property:  The Company is not responsible for any loss, theft, or damage to personal belongings left in the rental vehicle during or after the rental period.

12.2.1  The Renter assumes full responsibility for safeguarding their personal items.

12.2.2  Any lost and found items may be held for a limited period, but the Company is under no obligation to store, return, or compensate for lost property.

12.3                Renter’s Assumption of Risk:  The Renter acknowledges and agrees that driving a motor vehicle involves inherent risks, including but not limited to accidents, collisions, road hazards, and mechanical failures.

12.3.1  The Renter assumes full responsibility for their own safety and the safety of any passengers, including the risks of bodily injury, death, or property damage that may occur while operating the rental vehicle.

12.3.2  The Company makes no representations or guarantees regarding the safety, condition, or fitness of the vehicle beyond what is required under applicable law and as outlined in SECTION 8 (Accidents, Damage & Reporting).

12.4                Third-Party Claims & Legal Disputes:  The Renter acknowledges that if they are involved in an accident or legal dispute involving a third party while in possession of the rental vehicle, they are solely responsible for handling all third-party claims and legal matters.

12.4.1  The Company will not act as a mediator, legal representative, or assume liability for any legal actions taken against the Renter by third parties.

12.4.2  If the Company is named in a lawsuit or claim due to the Renter’s actions, the Renter agrees to fully reimburse the Company for all legal expenses, settlements, or judgments incurred.

12.5                Limitations of Company Liability:  To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

(i)            Loss of business, income, or profits due to vehicle breakdowns, accidents, or delays.

(ii)          Personal injury or death resulting from the Renter’s operation of the vehicle.

(iii)        Loss or inconvenience caused by third-party insurance claim denials or disputes.

12.5.1  The Company’s total liability, if any, shall not exceed the total amount paid by the Renter under this Agreement.

12.5.2  The Company does not guarantee vehicle availability, mechanical condition, or uninterrupted operation beyond what is required under applicable law.

12.6                Indemnification for Violations & Tolls:  The Renter agrees to indemnify the Company for any toll violations, traffic citations, parking fines, or penalties incurred while the vehicle is in their possession.

12.6.1  The Company reserves the right to charge the Renter’s payment method for any outstanding fines, as outlined in SECTION 6 (Payment Authorization & Additional Charges).

12.7                Unauthorized Use & Breach of Agreement: If the Renter violates any terms of this Agreement, including but not limited to unauthorized vehicle use, reckless driving, or illegal activities, the Company is not liable for any consequences arising from such actions.

12.7.1  The Renter assumes full financial and legal responsibility for any resulting damages, penalties, or liabilities.

The Company reserves the right to update its indemnification and liability policies as necessary, with all applicable details outlined in EXHIBIT K (Indemnification & Liability Waiver Terms).

13. VEHICLE TRACKING & MONITORING

13.1                Disclosure of GPS Tracking & Monitoring: The Renter acknowledges that the rental vehicle is equipped with GPS tracking and monitoring technology for security, fleet management, and enforcement of this Agreement.

13.1.1  The Company may use GPS tracking to:

(i)            Monitor vehicle location for security purposes.

(ii)          Detect unauthorized use or breaches of this Agreement.

(iii)        Assist in vehicle recovery in the event of theft, non-return, or repossession.

(iv)         Provide roadside assistance or locate the vehicle in case of an emergency.

13.2                Company’s Right to Locate & Disable Vehicle:  The Company reserves the right to remotely locate, disable, and recover the vehicle if:

(i)            The vehicle is not returned by the agreed-upon time.

(ii)          The Renter violates any terms of this Agreement, including unauthorized use.

(iii)        The vehicle is reported stolen, abandoned, or involved in illegal activities.

(iv)         The Renter fails to make required payments or attempts to fraudulently retain possession of the vehicle.

13.2.1  If the Company disables the vehicle due to non-compliance, the Renter is responsible for all associated costs, including towing, recovery, storage, and administrative fees.

13.3                Prohibited Tampering with GPS Tracking Devices:  The Renter is strictly prohibited from disabling, tampering with, blocking, or removing the GPS tracking device installed in the vehicle.

13.3.1  Any attempt to interfere with the tracking system will result in:

(i)            An immediate fine of $250.

(ii)          Termination of this Agreement without refund.

(iii)        Additional fees for restoring the GPS device or reinstalling tracking hardware.

(iv)         The Company reserving the right to report the vehicle as missing or stolen if tracking is disabled without authorization.

13.4                Compliance with Privacy Laws:  The Company does not use GPS tracking for continuous real-time monitoring of driving behavior unless required for security, law enforcement purposes, or to enforce Agreement terms.

13.4.1  GPS data is used solely for vehicle security, operational efficiency, and compliance monitoring in accordance with applicable privacy laws.

13.4.2  By signing this Agreement, the Renter consents to the use of GPS tracking and acknowledges the Company’s rights as outlined in this section.

The Company reserves the right to update vehicle tracking and monitoring policies as necessary, with all applicable details outlined in EXHIBIT L (Vehicle Tracking & Monitoring Terms).

14. FRAUD, FALSE INFORMATION, & UNAUTHORIZED USE

14.1Renter’s Obligation to Provide Accurate Information: The Renter agrees to provide accurate, complete, and truthful information at the time of booking, rental pickup, Rental period, and Rental drop off, including but not limited to:

(i)   Valid government-issued identification.

(ii)  Current contact information (address, phone number, and email).

(iii) Valid driver’s license matching the Renter’s identity.

(iv) Proof of insurance (if applicable under SECTION 7: Insurance & Liability).

14.1.1   Providing false, misleading, or fraudulent information constitutes a material breach of this Agreement and may result in immediate termination of the rental.

14.2Consequences of Providing False or Misleading Information: If the Renter provides false identification, fraudulent insurance details, or inaccurate contact information, the Company reserves the right to:

(i)            Immediately void this Agreement.

(ii)          Repossess the vehicle at the Renter’s expense.

(iii)        Charge all applicable recovery, towing, and administrative fees.

(iv)         Report the fraudulent activity to law enforcement.

(v)          Blacklist the Renter from any future rentals.

14.3Identity Fraud & Third-Party Booking Scams:  The Renter must be the person named on the reservation and must present matching identification and payment credentials at the time of pickup.

14.3.1   Fraudulent activities that may result in legal action include but are not limited to:

(i)            Using stolen or fake IDs, credit cards, or third-party payment methods without authorization.

(ii)          Booking a vehicle on behalf of another person who does not meet rental qualifications.

(iii)        Tampering with digital signatures or attempting to alter the rental agreement.

(iv)         Using fake employment, residency, or insurance documents to qualify for a rental.

14.4 Unauthorized Transfers & Third-Party Use:  The Renter may not transfer, sublease, or loan the rental vehicle to any unauthorized person.

14.4.1   The Renter may not allow any person who is not listed as an approved driver in this Agreement to operate the vehicle.

14.4.2   Unauthorized transfers or third-party use will result in:

(i)            Immediate termination of this Agreement.

(ii)          Full liability on the Renter for any damages, accidents, or violations.

(iii)        A penalty fee in accordance to Exhibit E (Rental Fee Schedule), in addition to repossession costs if necessary.

(iv)         Possible law enforcement involvement if fraud is suspected.

14.5 Stolen Vehicle Claims & Failure to Return the Vehicle:  If the Renter fails to return the vehicle by the agreed-upon time and does not communicate with the Company, the vehicle may be reported as stolen.

14.5.1   The Company may report the vehicle as stolen if:

(i)            The Renter fails to return the vehicle within 48 hours after the agreed return time without prior approval.

(ii)          The Renter stops responding to communication attempts from the Company regarding the vehicle’s return.

(iii)        The vehicle’s GPS tracking indicates it has been disabled, tampered with, or moved to an unauthorized location in violation of SECTION 13 (Vehicle Tracking & Monitoring).

(iv)         The Renter provides false reasons or fabricated documentation for failure to return the vehicle.

14.5.2   If the vehicle is reported stolen due to non-return or unauthorized use, the Renter will be fully liable for the total value of the vehicle, all legal costs, and any criminal penalties imposed by law enforcement.

14.6Use of Fraudulent Payments or Chargeback Abuse:  If the Renter initiates a fraudulent chargeback or disputes a legitimate rental transaction, the Company reserves the right to:

(i)            Blacklist the Renter from future rentals.

(ii)          Pursue legal action to recover disputed funds and damages.

(iii)        Charge an administrative dispute fee of $250 for each chargeback.

(iv)         Report the fraudulent activity to credit bureaus and collections agencies.

14.7Attempted Vehicle Sale, Export, or Title Fraud:  The Renter may not attempt to sell, pledge, or transfer ownership of the rental vehicle.

14.7.1   Any attempt to:

(i)            List the vehicle for sale on marketplaces or classified websites.

(ii)          Falsify ownership documents, title, or registration.

(iii)        Export the vehicle outside of authorized rental areas.

(iv)         Use the vehicle for fraudulent commercial purposes.

(v)          Tamper with or remove VIN plates, license plates, or identification markers.

(vi)         Will result in immediate legal action, including criminal prosecution, and full financial liability for the Renter.

The Company reserves the right to update fraud, false information, and unauthorized use policies as necessary, with all applicable details outlined in EXHIBIT M (Fraud & Unauthorized Use Terms).

15. TERMINATION & REPOSSESSION

15.1  Grounds for Immediate Termination:  The Company reserves the right to terminate this Agreement immediately and repossess the vehicle under the following conditions:

15.1.1  Failure to Pay:

(i)            The Renter acknowledges that all payments must be made in full prior to receiving the vehicle.

(ii)          If the Renter requests an extension or any modification to the rental agreement, all additional charges must be paid immediately at the time of the change.

(iii)        If the Renter fails to make a required payment for rental extensions, penalties, or additional charges, the Company may terminate the Agreement and repossess the vehicle.

(iv)         The Company reserves the right to charge the payment method on file immediately for any unpaid balances, as outlined in SECTION 6 (Payment Authorization & Additional Charges).

15.1.2  Violation of Agreement Terms: If the Renter breaches any terms outlined in this Agreement, including but not limited to unauthorized use, exceeding the rental period without approval, or misrepresenting information.

15.1.3  Illegal Use of the Vehicle: If the vehicle is used for any illegal activities, including but not limited to:

(i)            Transporting illegal substances or contraband.

(ii)          Participating in illegal racing or reckless driving.

(iii)        Committing fraud or misrepresenting the vehicle’s ownership.

15.1.4  Failure to Return the Vehicle: If the Renter refuses to return the vehicle after the rental period has ended, including cases where the Renter:

(i)            Ignores return requests and communication attempts from the Company.

(ii)          Abandons the vehicle or fails to return it to the designated return location.

(iii)        Attempts to conceal or relocate the vehicle to avoid return.

15.2 Company’s Right to Repossess the Vehicle:  The Company retains the right to locate, disable, and repossess the vehicle at any time, without prior notice, if the Renter violates this Agreement.

15.2.1  Repossession may be carried out through:

(i)            GPS tracking and remote immobilization as per SECTION 13 (Vehicle Tracking & Monitoring).

(ii)          Engagement of repossession agents, law enforcement, or third-party recovery services.

(iii)        Direct retrieval of the vehicle from the Renter’s possession, including any unauthorized locations.

(iv)         The Renter waives any claims or legal action against the Company related to repossession actions taken due to non-compliance with this Agreement.

15.3 Financial Responsibility for Repossession:  If repossession is required due to the Renter’s breach of this Agreement, the Renter will be liable for all costs associated with the repossession, including but not limited to:

(i)            Towing and recovery fees.

(ii)          Storage fees incurred while the vehicle is held in a lot or impound facility.

(iii)        Administrative fees related to repossession processing.

(iv)         Legal fees if legal action is necessary to recover the vehicle.

15.3.1  These fees will be charged to the Renter’s payment method on file and are detailed in EXHIBIT D (Repossession & Unauthorized Use Fees).

The Company reserves the right to update repossession policies as necessary, with all applicable details outlined in EXHIBIT N (Termination & Repossession Terms).

16. GOVERNING LAW & DISPUTE RESOLUTION

16.1  Governing Law:  This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

16.1.1  Any disputes arising under this Agreement shall be interpreted and enforced under Florida law, and all legal proceedings shall take place in the appropriate courts located in Orange County, Florida.

16.2  Mediation & Arbitration Requirement: The Renter agrees that any disputes, claims, or controversies arising out of or relating to this Agreement, including but not limited to rental fees, damages, repossession, or penalties, shall first be submitted to mandatory mediation.

16.2.1   If mediation does not result in a resolution, the dispute shall be resolved through binding arbitration administered by a mutually agreed-upon arbitration service in Florida.

16.2.2  The arbitration shall take place in Orange County, Florida, and the costs of arbitration shall be shared equally by both parties, unless otherwise ordered by the arbitrator.

16.2.3  Class action lawsuits are expressly waived—all disputes must be resolved on an individual basis.

16.3  Exceptions to Arbitration:  The Company reserves the right to pursue legal action in court without mediation or arbitration for:

(i)            Collection of unpaid balances, repossession costs, or penalties.

(ii)          Fraud, identity theft, or criminal activity related to the rental.

(iii)        Any legal claims required for injunctive relief or protection of Company assets.

16.4 Attorney’s Fees & Legal Costs:  In the event of any legal action arising from this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees, court costs, and expenses incurred in enforcing their rights under this Agreement.

The Company reserves the right to update its dispute resolution policies as necessary, with all applicable details outlined in EXHIBIT O (Governing Law & Dispute Resolution Terms).

17. AMENDMENTS & SEVERABILITY CLAUSE

17.1  Right to Modify Terms:  The Company reserves the right to amend, update, or modify the terms of this Agreement, including but not limited to rental policies, fees, and conditions, at any time.

17.1.1  Any modifications shall be effective immediately upon notice to the Renter, which may be provided through email, the Company’s website, or other written communication.

17.1.2  If the Renter does not agree to the updated terms, they have the right to decline future rentals but remain bound by the terms in effect during their active rental period.

17.2 Severability:  If any provision of this Agreement is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

17.2.1  The invalid provision shall be revised or replaced with a valid and enforceable provision that most closely reflects the original intent of the Agreement.

The Company reserves the right to enforce all valid provisions of this Agreement as outlined in EXHIBIT P (Amendments & Severability Terms).

18. RENTER ACKNOWLEDGMENT & SIGNATURE

18.1 Renter’s Acknowledgment of Terms:  By signing this Agreement, the Renter acknowledges that they have read, understood, and agreed to all the terms and conditions set forth in this Agreement, including all referenced Exhibits.

18.1.1  The Renter confirms that they have been provided with the opportunity to review and ask questions about the terms before signing.

18.1.2  The Renter agrees to comply with all obligations, restrictions, and policies outlined in this Agreement and understands the penalties for any violations.

18.1.3  The Renter further acknowledges that they are financially responsible for any applicable charges, penalties, or damages incurred during the rental period, as detailed in EXHIBIT E (Rental Fee Schedule).

18.2 Electronic & Physical Signature Acceptance: This Agreement may be executed electronically, and the Renter agrees that electronic signatures are legally binding and enforceable to the same extent as physical signatures.

18.2.1  If a digital signature is used, it shall be considered authentic and admissible in any legal proceedings related to this Agreement.

The Company reserves the right to enforce all valid provisions of this Agreement as outlined in EXHIBIT P (Amendments & Severability Terms).