⚠️ VEHICLE troubleshooting

Guides to fix issues if something isn’t working.

Troubleshooting Infotainment System / Frozen Screen



  • Hold the power and volume buttons for 10 seconds to restart Uconnect.
  • Check Bluetooth settings if devices are not connecting.
  • Verify that your phone is compatible with the system.

Bluetooth Not Connecting

  • Ensure Bluetooth is enabled on your phone.
  • Delete the device from Uconnect and repair:
  • Go to Device Manager > Manage Phones.
  • Select your phone and tap Forget Device.
  • Restart both your phone and Uconnect.
  • Re-pair by selecting “Add Device” in Uconnect.
  • Check if another device is interfering: Only one device can be connected at a time.
  • Ensure software is updated: Check for updates on your phone and Uconnect.
  • If issues persist, reset the Uconnect system:
  • Hold the power and volume buttons for 10 seconds to reboot​.

CarPlay / Android Auto Not Working

Wired Connection Troubleshooting:

  1. Ensure you are using an official or high-quality USB cable.
  2. Try a different USB port (some ports may be charge-only).
  3. Check if another device is connected and remove it.
  4. Restart your phone and the Uconnect system.
  5. Update your phone’s OS and Uconnect software.

Wireless Connection Troubleshooting:

  1. Ensure Bluetooth & Wi-Fi are enabled on your phone.
  2. Forget and re-pair the device in Uconnect settings.
  3. Check if another device is connected and remove it.
  4. Restart your phone and the car’s infotainment system​.

Lane Keep Assist Not Functioning

  • Ensure Lane Keep Assist is enabled:
  • Press the Active Lane Management button above the Uconnect screen.
  • Make sure the LED is OFF (ON means it’s disabled).
  • Check if speed is above 37 mph (60 km/h) (Lane Keep Assist activates at this speed).
  • Verify the lane markings are visible (it may not work in heavy rain, snow, or fog).
  • Clean the front camera lens, as dirt or obstructions can interfere.
  • Check Uconnect settings to ensure steering assist warnings are turned on​.

Power Liftgate Not Opening

Check if the liftgate is manually locked:

  • Open it manually and push it upward to its full open position.
  • Check if the battery is low: A weak battery can prevent the liftgate from opening.

Reset the liftgate height setting:

  • Manually pull down the liftgate to the desired height.
  • Hold the liftgate close button for 3 seconds until a chime sounds.

Use the manual override if the power system fails:

  • Access the service release feature with a 3 mm screwdriver inside the latch.
  • Rotate the screwdriver handle to release the latch​.

Parking Brake Won’t Release

  • Ensure the vehicle is in ON/RUN mode before releasing the brake.
  • Check if Auto Park Brake is enabled (disengages when you start driving):
  • If not, press the parking brake switch down while pressing the brake pedal.
  • Manually release the parking brake:
  • Put foot on brake pedal, then press the EPB switch down momentarily.
  • If the EPB fault light is on, there may be an issue with the system:
  • Have it checked by a dealer​.

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